Have you ever wondered why some software products feel intuitive and others don't? The secret might lie in how well the team understands the user's journey. I will guide you through creating a comprehensive Journey Map, a powerful tool that helps product managers and designers visualize the user's experience from initial contact through long-term engagement. By the end of this guide, you'll have a clear roadmap to better understand your users, making your software product not just functional but truly user-centric.
Journey Mapping Workshop
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